Refund
Unfortunately, Cinder Cone is unable to offer refunds as each piece is handmade with care. If you have any questions before making a purchase, please don’t hesitate to reach out at: hellocindercone@gmail.com
Shipping
Free shipping on all orders in the US.
For world wide shipping we provide a $15 flat shipping fee with DHL Experess.
Cinder Cone will send you an email when the order has been dispatched. The email will also feature the order number and the tracking number when delivery company has previously provided one.
Cinder Cone agrees to ship the products in perfect condition. We will not be responsible for errors in delivery where the delivery address is wrong, has been omitted or customer changes during its transit.